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Topic: Alphatrack fader / hardware problem?

My alphatrack fader is doing crazy things. It just can't stop moving from the first second ive plugged it to my PC without open any music production software. I allready upgraded the drivers.
With cubase 5 for some minutes is working fine then it start to jump up and down but the weird thing is that the virtual fader on the cubase channel doesent seem to be controlled by the alphatrac during his delirium.
So i tryied to do the re calibration...trying to pay attention to it...but i couldnt understand when the calibration is finished cause it just doesnt stop to move! so i checked this video on youtube...
http://www.youtube.com/watch?v=WjV3GoADkPA
and when i do the re calibration the fader of my alphatrack doesent move so slowly...it start to jump again up and down. Sometimes it stops for some minutes and then it starts again.
Ah, is a brand new alphatrack.
I would really appreciate a technical support.
cheers

Re: Alphatrack fader / hardware problem?

Hi Badtaste,

This sounds a lot like a hardware defect.  I would try returning it to the dealer you purchased it from for a replacement if that is possible.

Otherwise I would contact support@frontierdesign.com for information about getting it repaired.

CS

Re: Alphatrack fader / hardware problem?

Hi Badtaste,

I had a similar problem, which I found to be interference from my iPhone.

I moved the iPhone away, and the problem was cured.

Richard