Topic: fader not working properly in Protools 8 on PC

All of a sudden my AT fader has stopped responding to volume up commands and it is also out of calibration. It is at 0 before i get a 1/3 of the way up. I've recalibrated over and over with the same results. My studio partner has an AT as well and his is working fine on my computer and in the same session. I'm hoping that I can get this taken care of by sending it in to you with an RMA number for service. Please advise.

Re: fader not working properly in Protools 8 on PC

Hi bjons107,

Sounds to me like a hardware failure of some sort.

Does both of your AlphaTrack's faders move the same way when you do the recalibration?

If not, then it's another sign of a hardware failure.  I'd contact support@frontierdesign.com for the RMA number and let them know about the recalibration test and describe how the fader moved during the recalibration.

CS

Re: fader not working properly in Protools 8 on PC

I fixed the exact same problem (under guidance from Frontier tech support) by resoldering all the connections to the fader.  I didn't touch the connections on the circuit board because I was afraid of doing damage and thought I would try the other connections first to be safe.  It has worked fine ever since.

Re: fader not working properly in Protools 8 on PC

Wish i saw this earlier but thanks for replying. I sent mine in for repair ($30) and it's once again performing great.