Topic: fader broken

All of a sudden, after about  a month of proper functioning, my recently bought alphatrack behaves weirdly.

After computer boot, fader jumps to top, and a motor noise is emitted at regular interval, say 3 or 4 seconds, mostly like if motor was trying to move the fader up,

Running calibration works, fader moves down and up, but when the calibration is finished, fafer jumps again to the top and noite reappears,

Fader stays at top, with the same noise regularly appearing, when alphatrack is running with Ableton Live (MCU).  All was working OK just yesterday, and I didn't change anything.

Other controls seem to work OK, although I didn't run exhaustive tests.

Looks like my one month old alphatrack is dead. isn'it. Pretty bad for a device which I used not yet too often.

Re: fader broken

Hi mhch,

Sorry for the delay in response.  I've seen something like this before and it's possible that it's an intermittent connection somewhere.  What I would do is either send it back to the dealer you purchased it from for a replacement or contact support@frontierdesign.com and they'll be able to repair it for you.

CS